Refund policy
Return & Refund Policy
Last updated: 2026
At Like & Shine, customer satisfaction is very important to us. Please read our policy carefully before making a purchase.
No Returns & No Refunds
We do not accept returns or refunds under any circumstances. All sales are considered final once the order has been placed.
Exchange Policy (Defective Items Only)
We only offer exchanges in the case of a manufacturing defect.
To be eligible for an exchange:
-
The item must be defective upon delivery
-
The issue must be reported within 48 hours of receiving the order
-
The item must be unused, unworn, and in its original packaging with all tags intact
If these conditions are met, the item will be exchanged for the same product (subject to availability).
Non-Eligible Cases
We do not accept exchanges for:
-
Incorrect size or color chosen by the customer
-
Change of mind
-
Normal wear and tear
-
Damage caused by misuse, washing, or improper handling
How to Request an Exchange
To request an exchange for a defective item, please contact us at:
Include:
-
Your order number
-
Clear photos showing the defect
-
A brief description of the issue
Our team will review your request and contact you with the next steps.